Outstanding Customer Sales Experience

J.D. Power 2026 Dealer of Excellence 

The JD Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.

Not all dealerships can qualify. Those that do must pass a rigorous process:

First, JD Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent JD Power Sales Satisfaction Index (SSI) Study.SM Only about 20% of franchised dealerships are eligible for consideration under the JD Power Dealer of Excellence Program.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in JD Power’s Sales Satisfaction Index (SSI) StudySM.

Woman driving a luxury vehicle with a wide touchscreen display, beige interior, and a smartphone placed in the center console.
Two women seated in a lounge area having a conversation, one holding a tablet while the other holds a coffee cup.

Finally, once a dealer passes the initial screening, U.S. and Canada JD Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) JD Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.

Dealers of Excellence who achieve certification for multiple years are identified as follows:


  • 2 Years: Silver Dealer of Excellence
  • 3 Years: Gold Dealer of Excellence
  • 4 Years: Platinum Dealer of Excellence
  • 5 Years or More: Diamond Dealer of Excellence
Woman smiling from inside a car while a man outside holds a tablet, appearing to assist or provide customer service.

When you choose to visit a JD Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle.

Ed Morse Bayview Cadillac Fort Lauderdale FL

1240 N Federal Highway, Fort Lauderdale, FL 33304

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Hours

Monday 8:30AM - 8:00PM
Tuesday 8:30AM - 8:00PM
Wednesday 8:30AM - 8:00PM
Thursday 8:30AM - 8:00PM
Friday 8:30AM - 6:00PM
Saturday 8:30AM - 6:00PM
Sunday 12:00PM - 5:00PM
Monday 7:30AM - 6:00PM
Tuesday 7:30AM - 6:00PM
Wednesday 7:30AM - 6:00PM
Thursday 7:30AM - 6:00PM
Friday 7:30AM - 6:00PM
Saturday 8:00AM - 3:00PM
Sunday Closed
Monday 7:30AM - 6:00PM
Tuesday 7:30AM - 6:00PM
Wednesday 7:30AM - 6:00PM
Thursday 7:30AM - 6:00PM
Friday 7:30AM - 6:00PM
Saturday 8:00AM - 3:00PM
Sunday Closed