FAQs

During the term covered by your plan, you may have covered repairs completed at any Certified Service center.

Deductible levels include $0, $100, and the Disappearing Deductible feature.

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from Cadillac comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

The Cadillac Protection Plan can begin when the GM Certified Pre-Owned coverage expires (subject to a 30-day and 1,000-mile waiting period), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

It provides your Protection Plan coverage if you intend to use your Cadillac vehicle for work-related purposes such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

The Protection Plan does not provide coverage for vehicles that are being or will be used for: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

24 months or 50,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

36 months or 75,000 miles, whichever comes first

36 months or 100,000 miles, whichever comes first

39 months or 39,000 miles, whichever comes first

39 months or 45,000 miles, whichever comes first

39 months or 60,000 miles, whichever comes first

48 months or 40,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

48 months or 75,000 miles, whichever comes first

48 months or 100,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 48,000 miles, whichever comes first

72 months or 60,000 miles, whichever comes first

72 months or 75,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 56,000 miles, whichever comes first

84 months or 75,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

*Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

12 months or 12,000 miles, whichever comes first

24 months or 24,000 miles, whichever comes first

24 months or 40,000 miles, whichever comes first

36 months or 24,000 miles, whichever comes first

36 months or 30,000 miles, whichever comes first

36 months or 36,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

48 months or 32,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 72,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 70,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4-, and 5-year contracts are available for vehicles up to 100,000 miles.

Platinum or Silver Protection Plan coverage begins on the contract purchase date unless the contract purchase date is more than 10 days after the vehicle purchase date, then a mandatory waiting period of 30 days and 1,000 miles will apply. The Plan will expire according to the term Months and/or miles chosen (whichever occurs first) and/or when the limits of liability have been reached.

Yes, the term for Platinum Wrap Coverage is based on the vehicle you drive. Ask your F&I Sales Representative for details.

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown. See Plan for deductible information.

• Engine covered components
• Transmission covered components
• Transfer case covered components
• Drive axle covered components
• Factory-installed turbocharger/supercharger covered components
• Steering covered components
• Brake covered components
• Electrical and enhanced electrical covered components
• Factory-installed air conditioner covered components
• Seals and gasket coverage*

*Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

For a complete list of the specific components covered under the categories above, see the Silver Covered Components List in the Vehicle Service Contract.

Yes, both Platinum and Silver Plans include those factory-installed components. However, programming or updates are not included.

The Platinum coverage includes most components on your Cadillac, including all components covered by the Silver Plan. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

36 months or 36,000 miles

54 months or 45,000 miles

72 months or 60,000 miles

90 months or 75,000 miles

108 months or 90,000 miles

126 months or 105,000 miles

144 months or 120,000 miles

162 months or 135,000 miles

180 months or 150,000 miles

Lease:

39 months or 39,000 miles

42 months or 42,000 miles

48 months or 48,000 miles

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

18 months or 15,000 miles

36 months or 30,000 miles

54 months or 45,000 miles

72 months or 60,000 miles

90 months or 75,000 miles

108 months or 90,000 miles

126 months or 105,000 miles